Xbox LIVE Users Encounter Expired Email Issue

February 18, 2009

Xbox LIVE Users Encounter Expired
Email Issue

A design flaw is leaving some
Xbox LIVE gamers without their Gamertags due to expired MSN Live email accounts

A critical design flaw has begun to
rear its head for Xbox LIVE users, as it has been reported that users with
expired email addresses tied to their Xbox LIVE Gold accounts have lost their
Gamertags. While Microsoft is currently looking into the issue, the only current
recourse of action is the creation of a new Gamertag, meaning that all
Gamerpoints accumulated on the prior account would be lost forever.

Downloads via Xbox LIVE do not
appear to be affected by this issue.