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News
Release
For immediate release
Shrapnel
Games Opens Customer Support Center Customer Service their "Number
One" Priority
Cary,
NC, February 08, 2001
Shrapnel
Games announced today the opening of their Customer Support Center. Top of the
line help desk software combined with the reorganization of their customer
service department will mean faster response times on customer related issues.
Tim
Brooks, President of Shrapnel Games, said, "We had to do something. Our
growth has been phenomenal, we have grown over 800 percent faster than our
best projections. We were dropping customer support inquiries on a regular
basis in November and December. So, we invested a lot of energy and money into
making our Customer Support Center the best in the industry. I want to
apologize to anyone who hasn’t received stellar support from us. We are
committed to making our fans and customers our number one priority. Please get
in touch with us, again, if you feel you have been ignored. This was not
intentional on our part and we will make things right."
Richard
Arnesen, Director of Covert Operations, added, "We are expecting to grow
at double the rate of last year. Our new support software will allow us to
keep up with customer service as we move into new avenues of distribution of
our products."
Among
the features added to customer support is support request tracking, which
allows the customer to log into the Support Center and view the status of the
request as the technicians work on completing the service request. Other
features include automatic update e-mails sent to customers when a technician
works on the request, time and date stamps that show progress and, the ability
to enter emergency requests that actually page the technicians, alerting them
to the emergency.
For
more information please go to http://www.shrapnelgames.com/.
For
more information, please contact:
Timothy
W. Brooks
PMB
#164 952
US
Hwy 64
West
Apex, NC 27502-7184
[email protected]
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