BioWare working on Mass Effect 3 face import problem, offers temporary fix

BioWare is working on a fix to a recently discovered problem in Mass Effect 3 that prevents users from importing character faces from Mass Effect and Mass Effect 2 into the game.

"We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3," BioWare's Chris Priestly said on the company's forums.

"The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players."

The problem is believed to be a coding error.  Mass Effect 2 takes raw Mass Effect 1 data to transfer your character's face, while Mass Effect 3 users face codes generated by Mass Effect 2.  According to descriptions, "Mass Effect 2 will not generate an accurate code when it imports a Mass Effect 1 face. So when Mass Effect 3 comes to read the Mass Effect 2 save file, no face code exists."

Mass Effect 3 has been out in the U.S. since Tuesday, but just released in Europe today.  As a short term fix, Priestly suggests using a "fan made tool" to help PC users "as our team works hard to address the importing of face codes."

The website, Mass Effect Tools, lets you compare the face to be used in Mass Effect 3 before importing it into the game.  Instructions on how to use the tools can be found on the BioWare forums.