BioWare is working on a fix to a recently discovered problem in Mass Effect 3 that prevents users from importing character faces from Mass Effect and Mass Effect 2 into the game.
"We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3," BioWare's Chris Priestly said on the company's forums.
"The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players."
The problem is believed to be a coding error. Mass Effect 2 takes raw Mass Effect 1 data to transfer your character's face, while Mass Effect 3 users face codes generated by Mass Effect 2. According to descriptions, "Mass Effect 2 will not generate an accurate code when it imports a Mass Effect 1 face. So when Mass Effect 3 comes to read the Mass Effect 2 save file, no face code exists."
Mass Effect 3 has been out in the U.S. since Tuesday, but just released in Europe today. As a short term fix, Priestly suggests using a "fan made tool" to help PC users "as our team works hard to address the importing of face codes."