There Has Been No Apology from Sony for the Vita
So why are a bunch of sites reporting that Sony has been apologizing for all of the Vita's technical problems? Sony has told the Guardian that it, in fact, has not apologized and has denied that the Vita is having widespread technical difficulties.
Some of the problems that Japanese owners of the new handheld have been having is freezing, a lack of responsiveness, and trouble powering the Vita on and off.
David Wilson, the head of UK PR at Sony Computer Entertainment, set the record straight by saying, “The PS Vita has had a terrific launch and sold in large numbers. We're annoyed with these stories, because we can't find any evidence of widespread glitches.
“The stories even said that Sony has issued an apology for PS Vita glitches, which simply isn't true – there's an apology on our Japanese website for people who are having trouble getting through to our technical help line, but that's it.
“And there's a page showing standard procedures for powering the PS Vita on and off, which has been on our site since before the launch, which has been presented in some news stories as a means of solving the alleged glitches.”
So, there is an apology, but not for the problems that users have been having with the Vita, but for not being able to get through to Sony's technical help line in a timely fashion.
In all honesty, the PS Vita has sold 371,000 units in its opening weekend, and I think it's expected that not every single one will work perfectly, like any system. It's not known how widespread these problems are for sure, but a couple of videos on YouTube of freezing and unresponsiveness and the whole world thinks every Vita is having the problem.
I'm sure that Sony will solve any problems with the Vita before it hits Europe and North America. They have too much riding on the system for it not to do well.