news\ Nov 22, 2013 at 5:06 pm

Microsoft responds to defective Xbox One claims: 'We plan to take care of customers'

Xbox One disc tray

Microsoft has yet to offer any sort of explanation for the various claims regarding defective Xbox One consoles, but the console maker has assured they will "take care" of their customers.

As expected, today's launch was greeted with a fair share of users claiming hardware issues, including several users reporting a grinding noise when inserting a game into the system's Blue-ray disc drive. It's not yet clear how widespread the problem is. Either way, Microsoft suggests anyone experiencing issues with their Xbox One contact the company's support through the various avenues available.

We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.

There are many avenues available for customers to get in touch with us including:

- Talking to a live customer support person that can call you back if you don't want to wait

- Xbox.com for support pages and forums

- On Twitter with @XboxSupport

- There are also Help and diagnostics on the console by saying "Xbox Help"

Here's video proof of the issue some are suffering from.

[Kotaku]

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Matt Liebl You can follow Editor-in-Chief Matt Liebl on Twitter @Matt_GZ. He likes games, sports, musicals, and his adorable dog, Wrigley, and his wife.
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