news\ Nov 22, 2013 at 10:26 am

Microsoft offers solution to Xbox One error: 'There was a problem with the update'

So you just bought your Xbox One, you unpacked it and set it up, you perform the mandatory day one system update and... you're greeted with the message: "There was a problem with the update."

Don't worry, this seems to be pretty common issue for new Xbox One owners, and Microsoft has provided a guide to help troubleshoot the issue. And no, it doesn't involve taking your new console to a friend's house to update.

"This message can appear before, during, or after a system update has started. In general, this type of error is a network or caching issue," Microsoft says. So how do you fix it? Simply follow the steps below, provided by Microsoft.


  1. Troubleshoot your network. Here’s how:
    1. Select Check network connection. This test should verify that you have a working Internet connection from your Xbox One to your network device.
    2. Try to resolve any errors that appear. See the Xbox One Network Connection Error Solution to resolve any network connection errors.
    3. If you can’t resolve the errors, you may have other issues with your network that are causing your Xbox One to time out or fail the system update. These issues may include the following:
      • Wireless interference
      • High packet loss
      • Latency.
    4. If any of these issues are causing a problem, try a wired connection if possible.
  2. If you see the It’s all good screen after running the Check network connection test, the issue is not your network.
  3. Select Start update again.
  4. If you see the There was a problem with the update screen again, power cycle your console by pressing the Xbox button on the front of the console for 5 seconds. After the console has shut down, unplug the power cord and wait 30 seconds.
  5. Plug the console back in and turn it on using the Xbox button on the console. Power cycling will reset the network card and clear the cache.
  6. Select Start update again.
  7. If you see the There was a problem with the update screen again, please contact Xbox Support for further assistance.

Hopefully, you don't need to resort to Step 7, but it seems that this is a common problem. Microsoft's support forums are littered with posts of people claiming problems with the Xbox One update.

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