news\ Oct 14, 2011 at 5:21 pm

Microsoft: "No Evidence Xbox LIVE Service Has Been Compromised"


Earlier today, we received reports that Xbox 360 owners, particularly those with Xbox Live were reporting their accounts have been hacked and credit cards used to buy FIFA Ultimate Team content packs.

According to, who recently contacted Microsoft regarding the issue, Microsoft does "not have any evidence the Xbox LIVE service has been compromised."

Microsoft did confirm, however, that "a limited number of members have contacted us regarding unauthorized access to their accounts by outside individuals." and that they are "working with the impacted members directly to resolve any unauthorized changes to their accounts."

Eurogamer's reader, Speedjack, was one of the first who found his gamertag had been "recovered" to someone else's machine on October 11th.

"I then find out that I've had 5000 then 500 MS points bought on my credit card. Better yet, all the points including the 120 I had already on my account are gone... all spent on FIFA 12 content packs yesterday afternoon while I was at work.

Not only that, but my account now has 35 FIFA 12 achievement points on it!!! Never played the game in my life - hate football."

Another report from Goosterblog confirmed another user's Xbox Live account was hacked to also buy FIFA Ultimate Team packs.  Xbox LIVE users also reported problems with their accounts on forums like NeoGAF, GiantBomb (as early as June), and the official Xbox forums.

It appears we have some different stories here.  Maybe a few people have been hacked and this whole thing has just blown out of control.  Given the recent Sony hackings, it's easy to see why users are especially cautious of their accounts. 

Microsoft recommends all members follow the Xbox LIVE Account Security guidance provided at to protect your account.


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