news\ Aug 21, 2013 at 11:19 am

EA's Origin service allows returns with 'Great Game Guarantee'

EA Origin

Electronic Arts is implementing a new return policy for Origin, its digital distribution service.

The "Great Game Guarantee (GGG)" will allow Origin users to return EA digital game downloads for a full refund "within 24 hours after you first launch the game, within seven days from your date of purchase or within seven days from the game's release date if you pre-purchased/pre-ordered, whichever comes first."

GGG began on August 19, so you can technically get a refund for any un-launched game from August 12, or any already launched game from August 13. DLC and non-EA games purchased on Origin are excluded from the Great Game Guarantee, meaning only EA published games are available for refund; however, the company is looking into expanding the program over time with games from other publishers and developers.

The following countries now support the GGG: US, UK, Ireland, Australia, New Zealand, India, Singapore, South Africa, Spain, Portugal, Italy, Mexico, Brazil, Sweden, Norway, Finland, Denmark, France, Belgium, and the Netherlands.

It'll be interesting to see how the Great Game Guarantee affects user's perception of Origin, which is often viewed in a negative light when compared to Valve's Steam. Currently, the Steam digital distribution service does not support returns.


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