news\ Nov 19, 2013 at 5:23 pm

'Affected' PS4 consoles now less than 1%; Sony exchanging units with 'expedited shipping'


The number of "affected" PlayStation 4 consoles suffering from some sort of malfunction has grown from the original "less than 0.4%" to "less than 1%." Sony updated the figure in a comment to GameInformer when questioned for more details about the reports of defective PlayStation 4 units.

Much of Sony's comment echoes what the company has already said about PS4 not having a "singular problem," but the number of defective units is slightly higher. Regardless, the number is still within the "expected range" for a new product introduction.

“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units,” a Sony representative said.

“We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction."

The Sony rep also said Sony is working with retailers to ensure defective units are exchanged.

"We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged."

"SCEA is exchanging units with new replacements for those who call our support line," the site was told. The good news is it doesn't seem like the exchange process will take too long. "The exchanges are immediate with expedited shipping," the rep added.

Since the PlayStation 4's launch on November 15, reports of bricked consoles, pulsing blue lights (aka the "Blue Light of Death"), and discs getting stuck in the system have been rampant on the internet. But in all honesty, 1% of the million-plus units shipped is nothing to be too concerned over. Sure, it sucks for those affected by the issues, but it's not necessarily a cause for massive concern.

We'll continue to monitor the situation to see if the number grows, but for now I wouldn't worry too much. And remember, the internet tends to blow things like this out of proportion.

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