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PSA: Fake PSN "Wallet Balance" Phishing Email Spreading

Matt-liebl-profile

Posted by: Matt Liebl

It has been brought to our attention, thanks to Akin_64 on the PlayStation forums, that there is a fake phising email being sent to all PlayStation Network members asking for you to sign-in to your account and view your account balance because you "have funds in your PSN wallet that have not been used for six months or more."

For those with experience, you should instantly recognize this as a fake email looking to get your account information.  I doubt Sony would ever email you to remind you of PSN points you have not used.  Still, for those who are relatively new to the online account management, heed this warning.  This email is fake and you should not click any of the links. Below is an image of what the email looks like.

At first glance it looks pretty legit, and could easily fool unsuspecting victims.  The poster immediately contacted Sony who confirmed that the message "was not sent by a representative of Sony Computer Entertainment America (SCEA."

"We suggest deleting any messages that are not from pscustomer_service@playstation.sony.com then reporting the person who sent it to you using our online tool."

If you did click on any of the links in the email or replied to the email, Sony recommends that you change your PlayStation Network account password by following the steps below.

  • On the XMB™, go to the PlayStation Network icon.
  • Choose, "Sign In".
  • Enter your Sign-In ID (email address).
  • Select, "Forgot Password" and press the X button.
  • Enter your Sign-In ID and Date of Birth, select the on screen "Continue" button and press the X button.
  • Select the "Confirm" button and press the X button.
  • You will receive an email with a link that will allow you to change your password within 24 hours.

 

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