Turbine Takes Over Customer Service in Asheron's Call

Admin title is going away in lieu of Envoys

Turbine will be taking over Customer Service for the Asheron’s Call franchise on March 1st. Urgent Assistance and Report Abuse calls in AC1, and Request Assistance calls in AC2, will no longer be answered by +Admins. Instead the customer service team will be using the title of +Envoy. According to the release on the Asheron's Call site: "Envoys represent Turbine as far as Code of Conduct and content information is concerned, and Envoys also act as ambassadors by assisting players when they are having issues and representing their concerns and issues to the Dev Team and QA. 

If they are not busy with calls, you may be able to find Envoys in the world, where you can chat with them or ask them questions. In AC1, you will be able to recognize them by their unique blue and green robes. In AC2, starting with the March event they will have glowing yellow robes. If you see one outdoors, he or she may have time to chat. If you see one in a dungeon, however, most likely he or she is working on a call and won’t have time to chat with you."

The +Envoys will officially take over at 12:01AM EST on March 1st, but may appear in the worlds prior to that date while training takes place.

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